{"id":2005,"date":"2025-01-13T18:07:21","date_gmt":"2025-01-13T18:07:21","guid":{"rendered":"https:\/\/www.devopsconsulting.in\/blog\/?p=2005"},"modified":"2025-01-13T18:07:24","modified_gmt":"2025-01-13T18:07:24","slug":"unified-booking-workflow","status":"publish","type":"post","link":"https:\/\/www.devopsconsulting.in\/blog\/unified-booking-workflow\/","title":{"rendered":"Unified Booking Workflow"},"content":{"rendered":"\n

Here\u2019s the combined workflow<\/strong> integrating the Booking State Transitions with Auto-Cancellation<\/strong> and the Payment Screenshot Submission and Vendor Confirmation<\/strong> process. This unified flow ensures seamless booking, payment handling, and state transitions with notifications for renters and vendors.<\/p>\n\n\n\n

\n\n\n\n

Unified Booking Workflow<\/strong><\/h3>\n\n\n\n
\n\n\n\n

Booking States<\/strong><\/h3>\n\n\n\n
State<\/strong><\/th>Description<\/strong><\/th><\/tr><\/thead>
Pending<\/strong><\/td>Booking created but awaiting Partner confirmation.<\/td><\/tr>
Auto-Cancelled<\/strong><\/td>Booking automatically cancelled due to Partner\u2019s inaction within 1 hour.<\/td><\/tr>
Confirmed<\/strong><\/td>Partner has confirmed the booking but awaiting payment verification.<\/td><\/tr>
Awaiting Payment<\/strong><\/td>Renter has uploaded payment screenshot but awaiting Vendor confirmation.<\/td><\/tr>
Paid<\/strong><\/td>Vendor has verified payment and confirmed it as paid.<\/td><\/tr>
Vehicle Ready<\/strong><\/td>Partner has prepared the vehicle for pick-up\/delivery.<\/td><\/tr>
In Progress<\/strong><\/td>Vehicle has been handed over to the Renter.<\/td><\/tr>
Completed<\/strong><\/td>Booking successfully completed, and the vehicle is returned.<\/td><\/tr>
Cancelled<\/strong><\/td>Booking cancelled manually by Renter or Partner.<\/td><\/tr>
Refunded<\/strong><\/td>Booking refunded after cancellation (if applicable).<\/td><\/tr>
Issue Reported<\/strong><\/td>An issue (damage, delay, etc.) has been flagged for resolution.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\n\n\n\n

Workflow Steps<\/strong><\/h3>\n\n\n\n

Step 1: Booking Creation<\/strong><\/h4>\n\n\n\n
    \n
  • State<\/strong>: Pending<\/code><\/li>\n\n\n\n
  • Trigger<\/strong>: Renter creates a booking.<\/li>\n\n\n\n
  • Time Constraint<\/strong>: If Partner does not confirm within 1 hour, the booking transitions to Auto-Cancelled<\/code>.<\/li>\n<\/ul>\n\n\n\n

    Step 2: Partner Confirmation<\/strong><\/h4>\n\n\n\n
      \n
    • State<\/strong>: Confirmed<\/code><\/li>\n\n\n\n
    • Trigger<\/strong>: Partner confirms the booking.<\/li>\n\n\n\n
    • Time Constraint<\/strong>: If Renter does not pay or upload a payment screenshot within 1 hour, the booking transitions to Auto-Cancelled<\/code>.<\/li>\n<\/ul>\n\n\n\n

      Step 3: Payment Proof Submission<\/strong><\/h4>\n\n\n\n
        \n
      • State<\/strong>: Awaiting Payment<\/code><\/li>\n\n\n\n
      • Trigger<\/strong>: Renter uploads payment screenshot.<\/li>\n\n\n\n
      • Action<\/strong>: Booking transitions to Awaiting Payment<\/code>, and the Vendor is notified.<\/li>\n<\/ul>\n\n\n\n

        Step 4: Payment Verification by Vendor<\/strong><\/h4>\n\n\n\n
          \n
        • State<\/strong>: Paid<\/code><\/li>\n\n\n\n
        • Trigger<\/strong>: Vendor confirms payment screenshot.<\/li>\n\n\n\n
        • Next State<\/strong>:\n
            \n
          • Approved<\/strong>: Booking transitions to Paid<\/code>.<\/li>\n\n\n\n
          • Rejected<\/strong>: Booking transitions to Cancelled<\/code>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

            Step 5: Vehicle Preparation<\/strong><\/h4>\n\n\n\n
              \n
            • State<\/strong>: Vehicle Ready<\/code><\/li>\n\n\n\n
            • Trigger<\/strong>: Vendor prepares the vehicle for delivery\/pick-up.<\/li>\n\n\n\n
            • Next State<\/strong>: Booking progresses to Vehicle Ready<\/code>.<\/li>\n<\/ul>\n\n\n\n

              Step 6: Vehicle Handover<\/strong><\/h4>\n\n\n\n
                \n
              • State<\/strong>: In Progress<\/code><\/li>\n\n\n\n
              • Trigger<\/strong>: Renter picks up the vehicle.<\/li>\n\n\n\n
              • Action<\/strong>: Booking transitions to In Progress<\/code>.<\/li>\n<\/ul>\n\n\n\n

                Step 7: Booking Completion<\/strong><\/h4>\n\n\n\n
                  \n
                • State<\/strong>: Completed<\/code><\/li>\n\n\n\n
                • Trigger<\/strong>: Renter returns the vehicle.<\/li>\n\n\n\n
                • Action<\/strong>: Booking transitions to Completed<\/code>.<\/li>\n<\/ul>\n\n\n\n
                  \n\n\n\n

                  Auto-Cancellation Logic<\/strong><\/h3>\n\n\n\n
                  Current State<\/strong><\/th>Trigger\/Action<\/strong><\/th>Next State<\/strong><\/th>Time Constraint<\/strong><\/th>Description<\/strong><\/th><\/tr><\/thead>
                  Pending<\/strong><\/td>System checks timeout<\/td>Auto-Cancelled<\/td>Exceeds 1 hour<\/td>Booking is auto-cancelled if not confirmed.<\/td><\/tr>
                  Confirmed<\/strong><\/td>System checks timeout<\/td>Auto-Cancelled<\/td>Exceeds 1 hour<\/td>Booking is auto-cancelled if payment isn\u2019t made or proof isn\u2019t uploaded.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                  \n\n\n\n

                  Notifications<\/strong><\/h3>\n\n\n\n

                  Renter Notifications<\/strong><\/h4>\n\n\n\n
                    \n
                  • UI, Email, SMS, WhatsApp<\/strong>:\n
                      \n
                    • Pending \u2192 Auto-Cancelled<\/strong>: \u201cYour booking was cancelled because the Partner did not confirm within 1 hour.\u201d<\/li>\n\n\n\n
                    • Confirmed \u2192 Auto-Cancelled<\/strong>: \u201cYour booking was cancelled because payment was not completed on time.\u201d<\/li>\n\n\n\n
                    • Awaiting Payment \u2192 Paid<\/strong>: \u201cYour payment has been confirmed. The booking is now active.\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

                      Vendor Notifications<\/strong><\/h4>\n\n\n\n
                        \n
                      • UI, Email, SMS, WhatsApp<\/strong>:\n
                          \n
                        • Payment Proof Submitted<\/strong>: \u201cA payment proof has been uploaded for your confirmation.\u201d<\/li>\n\n\n\n
                        • Pending \u2192 Auto-Cancelled<\/strong>: \u201cThe booking request was cancelled as you did not confirm within 1 hour.\u201d<\/li>\n\n\n\n
                        • Payment Verified<\/strong>: \u201cYou have successfully confirmed the payment.\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
                          \n\n\n\n

                          Database Structure<\/strong><\/h3>\n\n\n\n

                          Additions to the bookings<\/code> Table:<\/h4>\n\n\n\n
                          Schema::table('bookings', function (Blueprint $table) {\n    $table->enum('status', ['Pending', 'Auto-Cancelled', 'Confirmed', 'Awaiting Payment', 'Paid', 'Vehicle Ready', 'In Progress', 'Completed', 'Cancelled', 'Refunded', 'Issue Reported'])->default('Pending');\n    $table->timestamp('auto_cancel_at')->nullable();\n});\n<\/code><\/pre>\n\n\n\n
                          Create payment_screenshots<\/code> Table:<\/h4>\n\n\n\n
                          Schema::create('payment_screenshots', function (Blueprint $table) {\n    $table->id();\n    $table->unsignedBigInteger('booking_id');\n    $table->unsignedBigInteger('user_id');\n    $table->string('screenshot_path');\n    $table->timestamps();\n});\n<\/code><\/pre>\n\n\n\n
                          \n\n\n\n
                          Backend Implementation<\/strong><\/h3>\n\n\n\n
                          Payment Proof Submission<\/strong><\/h4>\n\n\n\n
                          public function storePaymentProof(Request $request)\n{\n    $request->validate([\n        'booking_id' => 'required|exists:bookings,id',\n        'screenshot' => 'required|image|max:2048',\n    ]);\n\n    $screenshotPath = $request->file('screenshot')->store('payment_screenshots', 'public');\n\n    PaymentScreenshot::create([\n        'booking_id' => $request->booking_id,\n        'user_id' => Auth::id(),\n        'screenshot_path' => $screenshotPath,\n    ]);\n\n    $booking = Booking::find($request->booking_id);\n    $booking->update(['status' => 'Awaiting Payment']);\n\n    $booking->vendor->notify(new PaymentScreenshotSubmittedNotification($booking));\n\n    return redirect()->back()->with('success', 'Payment proof submitted successfully.');\n}\n<\/code><\/pre>\n\n\n\n
                          \n\n\n\n
                          Auto-Cancellation Job<\/strong><\/h4>\n\n\n\n
                          namespace App\\Jobs;\n\nuse App\\Models\\Booking;\n\nclass AutoCancelBookings extends Job\n{\n    public function handle()\n    {\n        $now = now();\n        $bookings = Booking::whereIn('status', ['Pending', 'Confirmed'])\n            ->where('auto_cancel_at', '<=', $now)\n            ->get();\n\n        foreach ($bookings as $booking) {\n            if ($booking->status === 'Pending') {\n                $booking->update(['status' => 'Auto-Cancelled']);\n                $booking->renter->notify(new BookingAutoCancelledNotification($booking));\n                $booking->vendor->notify(new BookingAutoCancelledNotification($booking));\n            } elseif ($booking->status === 'Confirmed' && $booking->payment_status !== 'Paid') {\n                $booking->update(['status' => 'Auto-Cancelled']);\n                $booking->renter->notify(new BookingAutoCancelledNotification($booking));\n                $booking->vendor->notify(new BookingAutoCancelledNotification($booking));\n            }\n        }\n    }\n}\n<\/code><\/pre>\n\n\n\n
                          \n\n\n\n
                          Vendor Payment Verification<\/strong><\/h4>\n\n\n\n
                          public function verifyPayment(Request $request, Booking $booking)\n{\n    $request->validate(['action' => 'required|in:approve,reject']);\n\n    if ($request->action === 'approve') {\n        $booking->update(['status' => 'Paid']);\n        $booking->renter->notify(new PaymentApprovedNotification($booking));\n    } elseif ($request->action === 'reject') {\n        $booking->update(['status' => 'Cancelled']);\n        $booking->renter->notify(new PaymentRejectedNotification($booking));\n    }\n\n    return redirect()->back()->with('success', 'Payment verification processed.');\n}\n<\/code><\/pre>\n\n\n\n
                          \n\n\n\n
                          Frontend Implementation<\/strong><\/h3>\n\n\n\n
                          Renter Payment Proof Submission<\/strong><\/h4>\n\n\n\n
                          <form method=\"POST\" action=\"{{ route('payment.screenshot.store') }}\" enctype=\"multipart\/form-data\">\n    @csrf\n    <input type=\"hidden\" name=\"booking_id\" value=\"{{ $booking->id }}\">\n    <input type=\"file\" name=\"screenshot\" required>\n    <button type=\"submit\">Submit Payment Proof<\/button>\n<\/form>\n<\/code><\/pre>\n\n\n\n
                          \n\n\n\n
                          Vendor Payment Review<\/strong><\/h4>\n\n\n\n
                          <table>\n    <thead>\n        <tr>\n            <th>Booking ID<\/th>\n            <th>Screenshot<\/th>\n            <th>Action<\/th>\n        <\/tr>\n    <\/thead>\n    <tbody>\n        @foreach($bookings as $booking)\n            <tr>\n                <td>{{ $booking->id }}<\/td>\n                <td><a href=\"{{ asset('storage\/' . $booking->paymentScreenshot->screenshot_path) }}\" target=\"_blank\">View Screenshot<\/a><\/td>\n                <td>\n                    <form method=\"POST\" action=\"{{ route('payment.verify', $booking->id) }}\">\n                        @csrf\n                        @method('PUT')\n                        <button name=\"action\" value=\"approve\">Approve<\/button>\n                        <button name=\"action\" value=\"reject\">Reject<\/button>\n                    <\/form>\n                <\/td>\n            <\/tr>\n        @endforeach\n    <\/tbody>\n<\/table>\n<\/code><\/pre>\n\n\n\n
                          \n\n\n\n
                          This workflow provides a robust system for managing bookings, handling payments, and ensuring automated and manual transitions. Notifications across UI, email, SMS, and WhatsApp keep all parties informed.<\/p>\n","protected":false},"excerpt":{"rendered":"
                          Here\u2019s the combined workflow integrating the Booking State Transitions with Auto-Cancellation and the Payment Screenshot Submission and Vendor Confirmation process. This unified flow ensures seamless booking, payment… <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2005","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nUnified Booking Workflow - DevOps Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.devopsconsulting.in\/blog\/unified-booking-workflow\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unified Booking Workflow - DevOps Consulting\" \/>\n<meta property=\"og:description\" content=\"Here\u2019s the combined workflow integrating the Booking State Transitions with Auto-Cancellation and the Payment Screenshot Submission and Vendor Confirmation process. 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